Warranty, Returns and Refunds

Effective date: 19 September 2026

This policy explains how Rhema Solar & Supplies handles product returns, damaged deliveries, refunds and warranty claims. It forms part of our Terms and Conditions.

1. Check your order promptly

Please inspect packages and equipment when they are delivered. Visible damage, missing items or an incorrect product should be noted with the delivery representative and reported to us within 24 hours. Include the order number, product name, serial number where applicable, photographs of the packaging and equipment, and a description of the issue.

2. Returns of unused standard-stock products

Contact Rhema Solar & Supplies within 14 calendar days of delivery to request authorization for a return of an eligible standard-stock product. The product must be unused, uninstalled, complete, in resalable condition and in its original packaging with manuals, accessories and proof of purchase.

Do not send or deliver a product back until return authorization and instructions have been provided. Unless the product is defective, damaged on delivery or supplied incorrectly, the customer is responsible for approved return transportation and safe packaging.

3. Items and services that normally cannot be returned

• Custom-configured, specially ordered, clearance or final-sale equipment, unless defective or otherwise required by law.
• Products that have been installed, commissioned, altered, misused, physically damaged after delivery or returned incomplete.
• Cut-to-length cable, consumables and other items prepared to customer specification.
• Completed consultations, site visits, assessments, diagnostic work, installation labour and other services already performed.

If a product has a defect, these exclusions do not remove any right or remedy that applies under Jamaican law or an applicable manufacturer warranty.

4. Refund processing

Approved returns are inspected after receipt. Once approved, a refund is issued to the original payment method, normally within 7 to 14 business days. A bank or payment provider may take additional time to post the credit. Original delivery charges are not refunded for a change-of-mind return. If we supplied an incorrect or defective product, or the product was damaged before delivery, we will provide the appropriate remedy and cover reasonable approved return arrangements.

5. Product warranties

Warranty duration and coverage vary by manufacturer, model and product. The applicable manufacturer warranty or written Rhema quotation/invoice controls the coverage period. Warranty service may involve inspection, troubleshooting, repair, replacement with the same or an equivalent item, or referral to the manufacturer or authorized distributor.

A warranty claim requires proof of purchase and may require the model, serial number, installation details, fault codes, photographs, video or an inspection. Replacement equipment does not automatically extend the original warranty period unless the manufacturer states otherwise.

6. Installed equipment and workmanship

Report an installation concern promptly. Rhema Solar & Supplies will first diagnose whether the issue relates to equipment, workmanship, property wiring, customer loads, utility supply, settings, maintenance or another cause. Any workmanship coverage period and included aftercare are stated in the written quotation, invoice or installation handover documents.

Warranty coverage may be refused to the extent permitted by law where damage results from unauthorized repair or relocation, tampering, incorrect use, overloading, inadequate ventilation, water or pest ingress, accident, neglect, failure to follow maintenance or operating instructions, unstable external supply, lightning, surge, fire, flood, hurricane or another event outside the equipment specification.

7. Safe handling

Solar panels, inverters, batteries and electrical equipment can present serious electrical, fire and weight hazards. Customers should not open equipment enclosures or attempt electrical repairs. If equipment is hot, smoking, damaged or behaving unusually, isolate it only if this can be done safely, keep people away and contact a qualified technician or emergency service as appropriate.

8. Statutory rights

This policy does not exclude or reduce any right or remedy that cannot lawfully be excluded under the Consumer Protection Act or other applicable laws of Jamaica.

9. How to request help

Email rhemasolarsupplies@gmail.com with the order or invoice number, customer name, product and serial number, a clear description of the issue, and supporting photographs or video. Rhema Solar & Supplies is located at 34 Coke Drive, Santa Cruz, St. Elizabeth, Jamaica.