Privacy Policy

Effective date: 18 September 2026

Rhema Solar & Supplies (“Rhema Solar”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain and protect personal data when you visit bettertogetherideas.com, shop for products, request a quotation, book a consultation or site visit, arrange an installation, request support, or communicate with us.

1. Who we are

Rhema Solar & Supplies provides solar products and services to customers in Jamaica. For personal data that we decide how and why to use, Rhema Solar & Supplies is the data controller. Questions or privacy requests may be sent to rhemasolarsupplies@gmail.com.

2. Information we collect

Depending on how you interact with us, we may collect:

• Identity and contact information, including your name, email address, telephone or WhatsApp number, billing address, delivery address and parish.
• Account and transaction information, including account details, products or services requested, order history, quotations, invoices, delivery details, warranty information and payment status.
• Property and energy information, including your property type, site address, electricity usage, JPS bill information you choose to provide, roof or installation-area details, photographs, equipment information and project requirements.
• Booking and service information, including consultation preferences, appointment date and time, site-visit notes, installation records, maintenance history and support requests.
• Communications, including messages, emails, telephone or WhatsApp communications, feedback and marketing preferences.
• Technical and usage information, including IP address, device and browser information, referring pages, pages viewed, cookies, security logs and other website interaction data.

3. How we collect information

We collect information directly from you when you create an account, place an order, complete a form, book a consultation or site visit, request a quote, communicate with us, or receive a service. We may also collect information automatically through cookies and website technologies, and receive limited information from payment providers, delivery partners, suppliers or other service providers involved in fulfilling your request.

4. How we use your information

We may use personal data to:

• process orders, payments, deliveries, returns and refunds;
• prepare quotations and recommend appropriately sized solar systems;
• schedule consultations, site visits, installations, inspections, maintenance and repairs;
• create and manage customer accounts;
• provide customer support, product updates, warranty administration and safety notices;
• verify transactions, prevent fraud, secure the website and protect customers;
• improve our website, products, services and customer experience;
• maintain business, tax, accounting and service records and comply with legal obligations;
• send promotional messages where you have consented or where otherwise permitted by law, with an option to unsubscribe.

Where applicable, we process personal data because it is necessary to take steps at your request or perform a contract, comply with law, pursue legitimate business purposes in a manner that respects your rights, protect vital interests, or because you have given consent. You may withdraw consent at any time, without affecting processing that was lawful before withdrawal.

5. Payments and checkout

Payments may be processed by banks, card networks or third-party payment providers. Those providers process payment information under their own privacy and security terms. Rhema Solar does not normally receive or store your complete payment-card number. We may receive transaction identifiers, payment confirmation, card type, limited card details and fraud-screening results needed to complete and support your order.

6. When we share information

We do not sell your personal data. We may share only the information reasonably necessary with:

• payment processors, banks and fraud-prevention providers;
• website hosting, WooCommerce, information technology, security, email and customer-service providers;
• suppliers, manufacturers and warranty partners where needed to source, register, support or replace a product;
• delivery companies, technicians, installers, surveyors and approved subcontractors involved in your project;
• professional advisers, insurers and auditors;
• regulators, law-enforcement bodies, courts or other authorities where disclosure is required or permitted by law;
• a buyer or successor in connection with a reorganisation, merger or sale of all or part of the business, subject to appropriate safeguards.

If you choose to communicate with us through WhatsApp or another third-party platform, that platform may process your information under its own privacy policy. Please avoid sending payment-card numbers or unnecessary sensitive information through messaging services.

7. Cookies and similar technologies

Our website uses cookies and similar technologies to operate the shopping cart and checkout, remember preferences, maintain security and understand website performance. Some cookies are necessary for the website and store to function. Where consent is required for optional analytics, advertising or similar technologies, we will request it through an appropriate notice or preference tool. You may also manage cookies in your browser, although blocking necessary cookies may prevent parts of the store from working correctly.

8. Data retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, tax, accounting, warranty, fraud-prevention, safety and dispute-resolution requirements. Retention periods vary according to the type of record, the product or service provided, applicable warranty terms, legal duties and whether an issue or claim remains open. When information is no longer required, we delete, anonymise or securely dispose of it.

9. International transfers

Some technology, payment, communications or cloud-service providers may process information outside Jamaica. Where personal data is transferred internationally, we take reasonable steps to use providers and arrangements that offer appropriate safeguards consistent with applicable Jamaican data-protection requirements.

10. Your privacy rights

Subject to the Data Protection Act, 2020 and any applicable exceptions, you may have the right to request access to personal data we hold about you, ask us to correct inaccurate or incomplete information, request blocking or deletion where appropriate, object to or ask us to stop certain processing, withdraw consent, and receive information about how your data is handled.

To exercise a right, email rhemasolarsupplies@gmail.com with your name, contact details and enough information to identify the relevant records. We may need to verify your identity before acting on a request. You may also raise a concern with Jamaica’s Office of the Information Commissioner.

11. Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal data against accidental loss, misuse, unauthorised access, alteration or disclosure. No internet transmission or storage method is completely secure, so we cannot guarantee absolute security. Please use a strong, unique account password and contact us promptly if you suspect unauthorised activity.

12. Marketing choices

You may opt out of promotional email or WhatsApp messages at any time by using the unsubscribe method provided or contacting us. We may still send non-promotional communications necessary to complete an order, manage a booking, provide service, administer a warranty, address safety issues or comply with law.

13. Children’s privacy

Our online store and services are not directed to children under 18. A parent or legal guardian should make enquiries and purchases on behalf of a minor. If you believe a child has provided personal data without appropriate permission, please contact us.

14. Third-party links

Our website may link to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their policies before providing personal information.

15. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The current version will be posted on this page with a revised effective date. Material changes may also be highlighted on the website or communicated directly where appropriate.

16. Contact us

For questions, complaints or requests concerning personal data, contact:

Rhema Solar & Supplies
34 Coke Dr, Santa Cruz, St. Elizabeth
876-583-8001 / 876-350-4526
Jamaica
Email: rhemasolarsupplies@gmail.com